Questions about a plan, a node, or getting set up in your client of choice? We're glad to help.
Whether you have questions about HuaCloud plans, supported clients, or technical setup, reach out below or use one of our support channels. We typically reply within one business day.
support@huacloudofficial.com
Monday – Friday, 9 AM – 6 PM (GMT+8)
Double-check you copied the full link with no extra spaces, then try re-importing it. If it still fails, contact support with the client name and version you're using.
Yes — tell us your platform and comfort level and we'll suggest a client that's easiest for your situation.
Standard tier response times are listed on the Pricing page; Pro-tier subscribers get a priority queue.
We do track requests for additional regions and dedicated lines. Let us know which destinations matter most for your streaming, work, or gaming use case and we'll factor it into network planning.
Yes — our team handles both English and Chinese-language support, matching the languages this website is published in.
Before reaching out, it's worth checking the FAQ and Pricing pages — most setup and billing questions are answered there in more detail than a single support reply can cover. For anything account-specific, like changing a plan or resetting a subscription link, our team will point you to the right place on HuaCloud's own subscription platform, since that account management happens outside this informational website.